bigmo Platform Privacy Notice
This page describes what we collect when you use bigmo and how we keep that data protected. We take your privacy seriously. We do not sell your information to third parties, and we limit access to your data to only those team members and processors who need it to operate our platform and comply with law.
When you open an account on bigmo, deposit via DANA, e-wallet, mobile banking, or a bank virtual account, or place a bet on Liga 1, live roulette, or any other game, we collect certain information. We use that information to verify your identity, process your payments, settle your bets, detect fraud, and comply with anti-money-laundering regulations. This notice explains each category of data we collect and how long we keep it.
Our privacy practices apply to all users accessing bigmo from any jurisdiction where our services are available. If you have questions about how we handle your data, contact our support team via email or live chat on the bigmo platform.
What Data We Collect on bigmo
We collect data in several categories:
- Account information: Your full name, date of birth, email address, mobile phone number, and residential address. We require this to verify your identity and comply with anti-money-laundering regulations.
- Identity documents: Government-issued ID (passport, national ID card, driver's license). We collect a photo of your ID during account verification. We store this securely and do not share it except with our compliance team and, if required by law, with regulatory authorities.
- Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we record the amount, timestamp, and payment method. We do not store your full payment credentials — payment processors handle that securely on their own servers.
- Betting and gaming activity: Every bet you place, every hand of live dealer blackjack or roulette you play, every slot spin you make, and every esports match you wager on is logged. We record your stake, the odds or game parameters, the outcome, and your payout.
- Device and network information: Your device type (Android phone, iPhone, desktop), operating system version, IP address, and approximate location (city level, not precise coordinates). We use this to detect fraud and ensure account security.
- Cookies and tracking: We use cookies to keep you logged in and to remember your preferences. We do not use cookies to track you across other websites.
How We Use Your Data on bigmo
We use the data we collect for the following purposes:
- Account verification: We verify your identity to ensure you are of legal age and that you are not using a false identity. This is a legal requirement in most jurisdictions.
- Payment processing: We use your payment information to process deposits and withdrawals. We share this data with our payment processors (e.g., mobile banking, local payment, online payment providers, and bank partners) only to the extent necessary to complete your transaction.
- Bet settlement: We use your betting history to calculate payouts, resolve disputes, and maintain accurate account balances.
- Fraud detection: We analyze your account activity to detect unusual patterns — rapid deposits and withdrawals, multiple accounts from the same IP address, or other signals of fraud or money laundering. If we detect suspicious activity, we may place a temporary hold on your account while we investigate.
- Regulatory compliance: We retain your data to comply with anti-money-laundering (AML) regulations and financial reporting requirements. We may share your data with regulatory authorities if required by law.
- Customer support: We use your data to respond to your inquiries, resolve disputes, and improve our service.
- Marketing (with your consent): If you opt in, we may send you promotional emails or push notifications about new games, payment methods, or special offers. You can opt out at any time.
Third-Party Processors and Data Sharing on bigmo
We do not sell your data to third parties. However, we do share your data with certain processors to operate our platform:
- Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank partners (local payment, online payment, e-wallet, mobile banking) receive your payment information to process deposits and withdrawals. These processors have their own privacy policies and are responsible for protecting your payment data.
- Compliance and identity verification services: We may use third-party services to verify your identity and check you against sanctions lists. These services receive your name, date of birth, and ID document.
- Cloud hosting providers: Our servers may be hosted outside your jurisdiction (e.g., in Singapore or other regional data centres). Your data is encrypted in transit and at rest, so the hosting provider cannot read it.
- Customer support tools: We use third-party platforms to manage support tickets and live chat. Your support conversations are logged and may be reviewed by our team to improve service quality.
- Regulatory authorities: If required by law, we may disclose your data to government agencies, law enforcement, or financial regulators. We will notify you of such requests unless legally prohibited from doing so.
We operate bigmo with the principle that your data is yours. We protect it, we do not sell it, and we use it only for the purposes you have agreed to.
Data Retention and Deletion on bigmo
We retain your data for as long as your account is active. If you close your account, we retain your data for seven years to comply with anti-money-laundering regulations. After seven years, we delete or anonymise your personal information, except where we are required by law to retain it longer.
If you request account deletion, we will close your account and anonymise your data. However, we cannot delete transaction records that are required for regulatory compliance or dispute resolution. Your anonymised data may be retained indefinitely for statistical and compliance purposes.
Your Rights Regarding Your Data on bigmo
You have the right to access, correct, and delete your personal data. To exercise these rights, contact our support team. We will respond to your request within 30 days. You also have the right to object to certain uses of your data (e.g., marketing emails) — you can opt out at any time through your account settings or by contacting support.
If you believe we have misused your data or violated your privacy rights, you may file a complaint with your local data protection authority or financial regulator.
Cookies and Tracking on bigmo
We use cookies to keep you logged in and to remember your preferences (e.g., language, theme). These cookies are essential for bigmo to function. We do not use cookies to track you across other websites or to build a profile of your browsing habits outside bigmo.
You can disable cookies in your browser settings, but doing so may prevent bigmo from functioning correctly. We do not use third-party analytics cookies that track your activity across the web.
Security Measures on bigmo
We encrypt all data in transit using HTTPS (TLS 1.2 or higher). Your password is hashed and salted so that even our team cannot read it. Payment information is handled by certified payment processors and never stored on our servers in plain text. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
However, no security system is perfect. If you suspect unauthorized access to your account, change your password immediately and contact our support team.
Changes to This Privacy Notice
We may update this privacy notice from time to time. We will notify you of material changes via email or by posting a notice on bigmo. Your continued use of bigmo after such changes constitutes your acceptance of the updated notice.
Contact bigmo
If you have questions about our privacy practices or how we handle your data, contact our support team. We provide English-language support via email and live chat during business hours. We will respond to privacy inquiries within five business days.